DELIVERY AND PAYMENT
Order collection
The order is collected on the next business day after it is placed on the website.
Collection time - if the order is placed before 17-00, it is collected and shipped on the same day. If the order is made after 17-00, it is sent the next day.
Track the status and status of the order in your personal account on the website in the "My orders" section.
Delivery
1. The goods are delivered by the carrier Novaya Pochta and Ukrposhta to a warehouse in your city at the carrier's tariffs.
2. The goods are delivered by the carrier Novaya Pochta and Ukrposhta to the door (address delivery) at the carrier's tariffs.
The courier calls the recipient 30-60 minutes before arrival at the address indicated on the express invoice. Delivery to the address is carried out before 21: 00 on weekdays and weekends according to a special schedule (on the carrier's website).
Receiving an order
When choosing the option "before the carrier's separation".
Inspect the cargo for the integrity of the packaging and branded adhesive tape.
Sign the documents only if the condition of the package is not suspicious.
If you find a deviation, fill out the claim statement to the carrier. In case of discrepancy in quantity, it is necessary to indicate which items and in what quantity are missing. Also list the damaged goods by position, indicating the quantity and a detailed description of the nature of the damage to each.
After you have picked up the goods at the carrier's office, claims regarding the condition and quantity of the goods are not accepted.
Targeted delivery (by courier to the door). On the eve of the delivery day (a day or more in advance), a representative of the transport company will call you to agree on the day and time of delivery.
You are responsible for the accuracy of the data provided during the delivery (address, recipient's full name, mobile phone number), and also guarantee that you will be at the specified address within the specified time period.
Get to know the courier if access to your apartment or office is limited, take the products at the checkpoint, at the entrance with an intercom/ key, etc.
Show the forwarder your passport or other identification document of the recipient you specified when making the delivery.
Inspect the cargo for the integrity of the packaging and branded adhesive tape.
Sign the documents only if the condition of the package is not suspicious.
If you find a deviation, fill out the commercial act (you can take the form of the act from the courier). In case of discrepancy in quantity, it is necessary to indicate which items and in what quantity are missing. Also list the damaged goods by position, indicating the quantity and a detailed description of the nature of the damage to each.
Payment
Payment can be made in several ways:
1. Cash on delivery upon receipt
2. transfer to a Private Bank card.
Payment by cash on delivery is carried out after the inspection of the goods and checking it for completeness directly at the branch (or at the courier) New Mail. Payment " to the Privat Bank card is made in advance, before receiving the goods at the branch (or at the courier) of the New Post Office.
Attention!
When ordering the delivery of goods by the third-party courier service "Novaya Pochta" and "Ukrposhta", upon receipt, be sure to check the availability of all goods in the order, as well as its appearance.
In case of damage to the product or incomplete completion of the order, it is necessary to refuse to receive the product and pay for it, as well as draw up an act (claim). If this situation occurs, be sure to inform us about the incident via the feedback form or by phone 050-351-40-03